Terms of Service

Please read these Terms of Service carefully before using the website located at zupasfood.click (the "Website") or any services offered by Zupas ("Company," "we," "us," or "our"). By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must immediately discontinue use of the Website and all associated services.

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "you," or "your") and Zupas governing your access to and use of the Website at zupasfood.click and all content, features, functionality, and services offered thereon. By visiting, browsing, registering an account, placing an order, or otherwise interacting with our Website, you expressly agree to these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" will refer to both you as an individual and that entity.

You must be at least eighteen (18) years of age to use this Website or enter into binding agreements under these Terms. By using the Website, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use the Website with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

We reserve the right to update, revise, or modify these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this page. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Description of Services

Zupas is a food service company operating through its online platform at zupasfood.click. Our Website and associated services include, but are not limited to, the following:

• Online Menu Browsing: Users may browse our full menu of food and beverage offerings, including soups, salads, sandwiches, and other freshly prepared food items.
• Online Ordering: Users may place food orders for pickup, dine-in, or delivery (where available) directly through the Website.
• Account Registration and Management: Users may create a personal account to manage orders, save preferences, and access loyalty program benefits.
• Loyalty and Rewards Program: Registered users may participate in our rewards program, earning and redeeming points on eligible purchases as described in applicable program terms.
• Catering Services: Users may request catering orders for events, meetings, or gatherings through the Website, subject to availability and advance notice requirements.
• Gift Cards and Promotions: Users may purchase digital gift cards and take advantage of promotional offers as made available from time to time.
• Nutritional and Allergen Information: We provide general nutritional and allergen information for menu items to help users make informed choices.
• Customer Support: Users may contact our customer support team via the contact information provided herein for assistance with orders, accounts, or other inquiries.

All services are subject to availability. We reserve the right to modify, suspend, or discontinue any service, feature, or aspect of the Website at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

3. User Accounts and Registration

To access certain features of the Website, including placing orders and participating in our rewards program, you may be required to create a user account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.

You agree to immediately notify us of any unauthorized use of your account or any other breach of security by contacting us at [email protected]. We will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

We reserve the right to terminate, suspend, or restrict access to any account at our sole discretion, particularly if we determine that you have violated these Terms or if your account activity presents a risk to us, other users, or third parties.

4. User Obligations and Prohibited Activities

As a condition of your use of the Website and services, you agree to comply with all applicable federal, state, and local laws, regulations, and ordinances. You further agree to use the Website only for lawful purposes and in accordance with these Terms.

4.1 User Obligations

You agree to:

• Provide accurate, truthful, and current information when registering or placing orders.
• Keep your account information up to date.
• Notify us promptly of any unauthorized use of your account.
• Use the Website and services only for personal, non-commercial purposes unless expressly authorized by us in writing.
• Comply with all applicable food safety guidelines and pick up orders within the designated timeframe to ensure food quality and safety.
• Treat our staff, other customers, and all representatives of Zupas with courtesy and respect.

4.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation.
• Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Website.
• Impersonate any person or entity, including any Zupas employee or representative, or falsely represent your affiliation with any person or entity.
• Attempt to gain unauthorized access to any part of the Website, other accounts, computer systems, or networks connected to the Website.
• Use automated tools, bots, scrapers, or similar data-gathering technologies to extract content from the Website without our express written consent.
• Transmit any harmful, offensive, defamatory, obscene, or otherwise objectionable content through the Website.
• Introduce any viruses, malware, ransomware, Trojan horses, worms, or other harmful or disruptive code to the Website.
• Circumvent, disable, or otherwise interfere with security-related features of the Website.
• Collect or harvest personal information about other users without their express consent.
• Use our Website for any commercial solicitation, advertising, or spam communications without our prior written approval.
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive source code from the Website or any underlying software.
• Submit false or fraudulent orders, reviews, or feedback.
• Abuse, exploit, or attempt to exploit our loyalty program, promotions, or discount offers in a manner inconsistent with their intended purpose.
• Engage in any conduct that could damage, disable, overburden, or impair the Website or servers or networks connected to the Website.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this section, including without limitation, removing offending content, suspending or terminating accounts, and reporting such users to law enforcement authorities.

5. Ordering, Payment, and Pricing

5.1 Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase food items at the prices and terms displayed. We reserve the right to accept or decline your order for any reason, including but not limited to item unavailability, pricing errors, or suspected fraudulent activity. An order is considered confirmed only after you receive an order confirmation via email or through the Website.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable sales taxes unless expressly stated. Applicable federal, state, and local taxes will be calculated and displayed at checkout before you complete your purchase.

5.3 Payment Methods

We accept various payment methods as displayed on the Website at the time of your transaction, which may include major credit cards, debit cards, digital wallets, and Zupas gift cards. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. If you experience an issue with your order — such as receiving incorrect items or items that fail to meet reasonable quality standards — please contact us at [email protected] within a reasonable time of receiving your order. We will review your concern and, at our sole discretion, offer a replacement, store credit, or refund. We are not obligated to issue refunds for changes of mind or preference after an order has been prepared.

5.5 Promotions and Discounts

Promotional offers, discounts, and coupon codes are subject to their own terms and conditions and may be subject to expiration dates, usage limits, and other restrictions. We reserve the right to modify or cancel any promotion at any time without prior notice. Promotions may not be combined unless expressly stated.

6. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the compilation thereof — are the exclusive property of Zupas or its content suppliers and are protected by United States and international copyright, trademark, trade secret, patent, and other intellectual property laws.

The Zupas name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Zupas or its affiliates. You may not use such marks without the prior written consent of Zupas. All other trademarks, service marks, and trade names appearing on the Website are the property of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in accordance with these Terms. This license does not include:

• Any resale or commercial use of the Website or its content;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of the Website or its content;
• Any downloading or copying of account information for the benefit of any third party;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the Website or its content terminates the limited license granted by us and may violate copyright, trademark, and other applicable laws, resulting in civil and/or criminal liability.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Zupas, including payment processors, social media platforms, and delivery partners. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the terms and privacy policies of any third-party websites or services you visit. The inclusion of any link does not imply endorsement by Zupas of the linked site or service. Use of any third-party website or service is at your own risk.

8. Disclaimers — "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

ZUPAS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH THE WEBSITE;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR INDIVIDUALS WITH SPECIFIC DIETARY NEEDS, ALLERGIES, OR MEDICAL CONDITIONS.

NUTRITIONAL AND ALLERGEN INFORMATION PROVIDED ON THE WEBSITE IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. MENU ITEMS MAY BE PREPARED IN FACILITIES THAT ALSO PROCESS ALLERGENS INCLUDING NUTS, DAIRY, GLUTEN, SOY, AND EGGS. USERS WITH SEVERE FOOD ALLERGIES OR SPECIFIC DIETARY REQUIREMENTS SHOULD CONTACT US DIRECTLY BEFORE ORDERING. ZUPAS DOES NOT GUARANTEE THAT ANY ITEM IS FREE FROM ANY PARTICULAR ALLERGEN.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION LAWS, IN NO EVENT SHALL ZUPAS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE WEBSITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR HARMFUL CODE TRANSMITTED THROUGH THE WEBSITE BY ANY THIRD PARTY;
• ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE.

IN NO EVENT SHALL ZUPAS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO ZUPAS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY APPLICABLE LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless Zupas and its officers, directors, shareholders, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or any services provided therein;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of the rights of any third party, including intellectual property rights, privacy rights, or publicity rights;
• Any content or information you submit, post, or transmit through the Website;
• Your negligent, fraudulent, or intentional misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with our defense of such claims. You shall not settle any claim subject to indemnification without our prior written consent.

11. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection, use, and sharing of your information as described in our Privacy Policy. We are committed to protecting your personal information and complying with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable to California residents, and the Federal Trade Commission Act (FTC Act) with respect to unfair or deceptive practices in commerce.

If you are a California resident, you may have additional rights with respect to your personal information, including the right to know, the right to delete, the right to opt-out of the sale or sharing of personal information, and the right to non-discrimination. For more information, please review our Privacy Policy or contact us at [email protected].

12. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or the services provided by Zupas shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Zupas is registered and operates, without giving effect to any choice or conflict of law provision or rule.

To the extent that any lawsuit or court proceeding is permitted under these Terms, you and Zupas agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the United States for the resolution of any disputes. You hereby waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such courts.

For users located in states with specific consumer protection statutes — including but not limited to California (California Consumer Legal Remedies Act), New York (General Business Law Sections 349 and 350), and Texas (Texas Deceptive Trade Practices Act) — nothing in these Terms shall be construed to waive any rights or remedies provided under such applicable state consumer protection laws.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Zupas in writing at [email protected] and attempt to resolve the dispute informally. We will use reasonable efforts to resolve any dispute informally within thirty (30) days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may proceed to binding arbitration as described below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION RATHER THAN IN COURT.

Except for disputes that qualify for small claims court and except as otherwise expressly provided in these Terms, any dispute, claim, or controversy arising out of or relating to these Terms, including the validity, interpretation, enforceability, or breach thereof, shall be resolved by binding arbitration administered by a nationally recognized arbitration organization such as the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court.

The arbitration shall be conducted in English and, to the extent feasible, through written submissions. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Discovery and rights to appeal in arbitration are generally more limited than in a court proceeding.

13.3 Class Action Waiver

YOU AND ZUPAS EACH AGREE THAT CLAIMS AGAINST THE OTHER MAY ONLY BE BROUGHT IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ARBITRATION, OR REPRESENTATIVE ACTION OR PROCEEDING. If a court or arbitrator determines that this class action waiver is unenforceable, then the arbitration agreement will not apply to that claim, and such claim shall be resolved in court subject to the jurisdiction provisions of these Terms.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute through arbitration. Claims related to the infringement or misappropriation of intellectual property rights are also excluded from the arbitration requirement.

14. Term and Termination

These Terms are effective as of the date you first access or use the Website and shall remain in full force and effect for as long as you continue to use the Website or maintain an account with us, unless earlier terminated in accordance with this section.

We reserve the right, in our sole and absolute discretion, to suspend, restrict, or terminate your access to the Website and any account you maintain with us, at any time and for any reason, with or without notice, including but not limited to:

• Your breach of any provision of these Terms;
• Your engagement in fraudulent, illegal, or abusive conduct;
• Requests by law enforcement or other government agencies;
• Extended periods of account inactivity;
• Unexpected technical or security issues;
• Discontinuation of our services or business operations.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to access and use the Website will immediately cease. The following provisions shall survive termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms at any time. Changes will be effective immediately upon posting the revised Terms on the Website, unless a later effective date is specified. We will update the "Last Updated" date at the top of this page whenever changes are made.

For material changes to these Terms, we may, but are not obligated to, provide additional notice to you via email (if you have provided us with an email address) or through a prominent notice on the Website. It is your responsibility to review these Terms periodically for updates. Your continued use of the Website after the posting of any changes constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must immediately stop using the Website.

16. Severability

If any provision of these Terms is found to be invalid, illegal, unenforceable, or contrary to public policy by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The failure of Zupas to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Zupas.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Website, constitute the entire agreement between you and Zupas with respect to your use of the Website and the services provided therein. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website and services.

No agency, partnership, joint venture, employment, or franchise relationship is created between you and Zupas as a result of these Terms or your use of the Website. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may freely assign these Terms, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

18. Force Majeure

Zupas shall not be liable for any failure or delay in performance of our obligations under these Terms to the extent such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or public health emergencies, government actions, war, terrorism, labor disputes, power outages, internet disruptions, supply chain interruptions, or any other force majeure event. We will use commercially reasonable efforts to resume performance as soon as reasonably practicable under such circumstances.

19. Electronic Communications

By using the Website and providing us with your email address, you consent to receiving electronic communications from us, including but not limited to order confirmations, account notifications, promotional emails, and updates to these Terms or our Privacy Policy. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional emails at any time by following the unsubscribe instructions included in such emails or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional and account-related emails necessary to administer your account and fulfill your orders.

20. Feedback and User-Generated Content

If you choose to submit feedback, suggestions, ideas, reviews, or other content ("User Content") to us through the Website or via email, you grant Zupas a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content for any purpose, including marketing and promotional purposes, without any obligation to compensate you.

You represent and warrant that your User Content does not violate any applicable law or regulation, does not infringe any intellectual property, privacy, or other rights of any third party, and is not defamatory, obscene, or otherwise objectionable. We reserve the right to remove or refuse to publish any User Content at our sole discretion without notice to you.

21. Contact Information

If you have any questions, concerns, complaints, or inquiries regarding these Terms of Service, our services, or your rights under applicable law, please contact us using the following information:

We are committed to responding to all legitimate inquiries within a reasonable timeframe. For urgent matters related to food safety or allergic reactions, please contact your local emergency services immediately.

These Terms of Service were last updated on July 18, 2026. © 2026 Zupas. All rights reserved.